eem77 Privacy Policy

1. Introduction

eem77 ("eem77," "Platform," "we," "us," or "our") is committed to protecting the privacy and personal data of all registered players and site visitors. This Privacy Policy describes how we collect, process, store, share, and protect the personal information you provide or that we gather when you use the eem77 platform, including our website, mobile interface, and any related services.

This Policy applies to all users of the eem77 platform, including registered account holders, visitors browsing the website, and individuals who contact our customer support team. By accessing or using eem77 services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy.

eem77 processes personal data in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), and its implementing rules and regulations. We are committed to the principles of transparency, legitimate purpose, and proportionality as mandated by the National Privacy Commission (NPC).

2. Personal Data We Collect

eem77 collects personal information through various points of interaction on the platform. The types of data we collect fall into the following categories:

2.1 Registration and Account Data

• Full legal name as it appears on your government-issued ID
• Date of birth (for age verification — players must be 21 years or older)
• Email address and mobile number
• Username and encrypted password
• Residential address (city, province, country)
• Nationality and citizenship information

2.2 Identity Verification (KYC) Data

• Copies of government-issued IDs (e.g., PhilSys National ID, passport, driver's license, UMID, SSS, or PRC ID)
• Proof of address documents (e.g., utility bills, bank statements)
• Selfie or live photo verification images
• Source of funds or wealth declarations, where applicable

2.3 Financial and Transaction Data

• Deposit and withdrawal records including amounts, timestamps, and payment methods (GCash, Maya, BPI, BDO, Metrobank, Coins.ph, 7-Eleven Cliqq, USDT TRC20)
• GCash mobile number or Maya account details linked to your eem77 account
• Bank account details used for fund transfers
• Bonus, promotional credit, and reward redemption history

2.4 Gameplay and Behavioral Data

• Game session logs, bet amounts, wagering history, and win/loss records
• Game preferences, favorite titles, and feature interactions
• Responsible gaming tool usage (deposit limits, self-exclusion requests, cooling-off periods)

2.5 Technical and Device Data

• IP address, device type, operating system, and browser version
• Geolocation data (city/region level) derived from IP address
• Session timestamps, login history, and access logs
• Cookie identifiers and tracking pixel data (see Section 6)

2.6 Communications Data

• Live chat transcripts and support ticket records
• Email correspondence with our support team
• Survey responses, feedback forms, and promotion opt-in records

3. How We Use Your Personal Data

eem77 uses the personal data we collect only for the purposes stated below. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012, eem77 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfill our obligations under the Terms & Conditions you agreed to upon registration.
• Legal obligation: Processing required to comply with applicable Philippine laws, including anti-money laundering regulations and gaming compliance frameworks.
• Legitimate interests: Processing for fraud prevention, security monitoring, platform improvement, and responsible gaming purposes.
• Consent: Processing for optional marketing communications and non-essential cookies, for which you may withdraw consent at any time.

5. Data Sharing and Third-Party Disclosure

5.1 Service Providers

eem77 may share your personal data with trusted third-party service providers who assist us in operating the platform. These include payment processors (GCash, Maya, partner banks), KYC verification service providers, game content providers (such as JILI), cloud hosting and infrastructure providers, customer support platform providers, and analytics and fraud detection services. All third-party service providers are contractually bound to process your data only as instructed by eem77 and in compliance with applicable privacy laws.

5.2 Regulatory and Legal Disclosure

eem77 may be required by law to disclose personal data to government authorities, regulatory bodies, law enforcement agencies, or courts in the Philippines. This includes disclosures required under anti-money laundering laws, gaming regulations, and court orders. We will notify you of any such disclosure to the extent permitted by law.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of eem77 or its assets, your personal data may be transferred to the acquiring entity. We will notify affected users in advance of any such transfer and ensure the receiving party is bound to the same privacy standards.

5.4 No Sale of Data

eem77 does not sell, lease, or trade your personal data to any third party for commercial or marketing purposes unrelated to eem77 services. Your data remains your data.

6. Cookies and Tracking Technologies

eem77 uses cookies, web beacons, and similar tracking technologies to provide and improve our services. Cookies are small data files stored on your device when you visit the platform.

Types of Cookies We Use

• Strictly necessary cookies: Required for core platform functionality — login sessions, security, and navigation. These cannot be disabled.
• Performance cookies: Collect anonymized data on how users interact with the platform to help us identify and fix issues.
• Functional cookies: Remember your preferences such as language, game settings, and display options.
• Analytics cookies: Used to measure platform usage and improve the overall experience.
• Marketing cookies: Used — only with your consent — to deliver relevant promotions and offers inside the eem77 platform.

You may manage or withdraw cookie consent at any time through your browser settings. Note that disabling certain cookies may limit platform functionality.

7. Data Retention

eem77 retains your personal data for as long as necessary to fulfill the purposes outlined in this Policy, or as required by applicable law. As a general guideline:

• Account and KYC data is retained for a minimum of five (5) years after account closure, in compliance with anti-money laundering regulations.
• Transaction and financial records are retained for a minimum of five (5) years from the date of the transaction.
• Support communications are retained for two (2) years after resolution of the relevant case.
• Marketing preferences are retained until you withdraw consent or close your account.

After the applicable retention period, personal data is securely deleted or anonymized in accordance with our internal data disposal procedures.

8. Data Security

eem77 employs industry-standard technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• TLS/SSL encryption for all data transmitted between your device and our servers
• AES-256 encryption for sensitive stored data, including financial records and KYC documents
• Multi-factor authentication (MFA) options for account access
• Regular security audits, penetration testing, and vulnerability assessments
• Strict access controls — only authorized personnel can access personal data on a need-to-know basis
• 24/7 monitoring systems for anomalous activity and intrusion detection

While we take every reasonable precaution to protect your data, no system is 100% immune to security risks. In the event of a data breach that poses risk to your rights and freedoms, eem77 will notify affected users and the National Privacy Commission as required by law.

9. Your Rights Under the Data Privacy Act

As a data subject under the Republic Act No. 10173, you are entitled to the following rights with respect to your personal data held by eem77:

To exercise any of these rights, please contact our Data Privacy Officer at [email protected]. We will respond to verified requests within thirty (30) days. Requests may require identity verification before processing.

10. Minors and Age Restrictions

The eem77 platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations applicable to casino-style online gaming. We do not knowingly collect personal data from individuals under the age of 21.

If we discover that a user under the age of 21 has registered an account or provided personal data, we will immediately suspend the account, void any transactions or winnings, and delete the associated personal data. If you believe a minor has registered an account on eem77, please notify us immediately at [email protected].

11. Changes to This Privacy Policy

eem77 reserves the right to update or modify this Privacy Policy at any time. Material changes will be communicated to registered users via email or in-platform notification prior to taking effect. The "Last Updated" date at the top of this page will always reflect the most recent revision.

Your continued use of the eem77 platform after changes have been posted constitutes acceptance of the revised Privacy Policy. If you do not agree with the updated Policy, you must discontinue use of the platform and may request account closure by contacting our support team.

12. Contact and Data Privacy Officer

For any questions, concerns, or requests related to this Privacy Policy or the processing of your personal data, please reach out to the eem77 Data Privacy Officer:

Email: [email protected]
Live Chat: Available 24/7 inside your eem77 account dashboard
Response Time: Within 30 days for formal data subject requests; under 2 minutes for live chat inquiries

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. Information on filing a complaint is available on the NPC's official website.